Self Assessment:5 years working experiences in multinational companies;
Rich experieces in quality control, supplier management and customer service;
Good English and German knowledge;Good computer and internet knowledge;Excellent interpersonal and communication skills and team spirit;
Learn quickly;High work enthusiasm, detail oriented, optimism and open minded.
Career Objective:Work ExperienceHistory & Heraldry (China) Ltd.Industry:Trading/Import and Export | Company Type: | Company Size:
Company Profile:2009-5 - Now QC managerLoccheap northface jackets ation:Shenzhen | Job Type:Full-time | Department: | Report to: | Number of Subordinates:employees | :
Job Category:QACareer Level:management ( manager / director)
Responsibilities and Achievements:
History & Heraldry Ltd is a UK gift trading company with sourcing/purchasing office in Shenzhen and ShangHai. It specializes consumer craftworks made of resin, porcelain, PVC and metal under the brand of H&H and Paper-Island.
QA/QC Manager, report to the Head of the Quality Department
- Quality assurance in PD stage (product development). Analyze the potential quality issues and process weakness in the design, and make improvement accordingly. Monitor sampling at factories to meet the requirements of customers. Establish check list for new products and ensure it be implemented properly.
- Schedule inspections. Schedule QA/QC to conduct initial, during and final inspections at factories according to certain AQL level to ensure the expected product quality in each process.
- Lead and manage QA/QC. Provide training to new comer.
- QA/QC daily work. Keep an eye on the international regulatory updates regarding our items, such as Rohs, CE, REACH, EN71 and ASMT. Control the performance of the whole team by using statistics like QPI (Quality Performance Index). Execute and ensure compliance of any standard operating procedures. Assist Senior Manager in developing new regions.
Concord Camera Corp.Industry:Electronics/Micro-electronics | Company Type:Foreign Company / Rep. Office | Company Size:1000+
Company Profile:2007-3 - 2009-3 Customer support supervisor
Location:Shenzhen | Job Type:Full-time | Department:customer service | Report to:customer service manager | Number of Subordinates:employees | :
Job Category:Customer Service Manager/Supervisor
Career Level:management ( manager / director)
Responsibilities and Achievements:Concord Camera Corp. is an America company located in Florida and the factory is in Shenzhen with more than 2000 employees producing cameras including digital camera, 35mm traditional camera and Single Use camera. All the products are sold to oversea customers, such as Wal-Mart, Walgreens, Boots, Plus under the brand of Polaroid, Concord, Walgreens, Boots, Jenoptik and so on.
Supervisor for European market, report to manager of Customer Service Departmen
1. Customer Service. Provided all kinds of high-quality logistic service to the European customers for all products; solved all the complaints and inquiries from end users and retailers.
2. Product improvement. Coordinated with other departments for various issues arising from new product AFS’d to the end. Analyze the returns and calls & emails to find out the root causes and provide the global regions with failure analysis reports and issue solutions. Work with the related departments and vendors to work out the corrective actions to improve the product quality and reduce the defects accordingly.
3. Supplier management. Participated in supplier evaluation, material evaluation, prototype testing, product qualification and process capability qualification. Periodically audit suppliers to ensure their quality systems are being maintained.
4. Lead and managed customer service European team. Provided training to new comer.
5. CS daily issues. FAQ, QPI updating.Easy Techs Germany Trading Ltd.Industry:Trading/Import and Export | Company Type: | Company Size:
Company Profile:2006-3 - 2007-3 senior merchandiser
Location:shenzhen | Job Type:Full-time | Department: | Report to: | Number of Subordinates:employees | annual salary:90000RMB
Job Category:Foreign Trade Manager/Supervisor/Specialist/Assistant
Career Level:management ( manager / director)
Responsibilities and Achievements:This is a family operating company, designing and purchasing consumer electronics for German clients. Main products are USB stick, MP3/4, mouse, USB cable, and ect.northface outlet
- Orders follow up, including inquiry, price negotiation, quotation for customers, payment settle and so on.
- Product development supporting, Sourcing and quality control
- Factory Evaluation and supplier management- Sampling and sampels dispatchingYongdahui Technology Co., Ltd ShenZhen
Industry:Electronics/Micro-electronics | Company Type:Private Company | Company Size:50 - 99
Company Profile:2000-6 - 2002-5 Manager Assistant
Location:ShenZhen | Job Type:Full-time | Department:marketing dep. | Report to:marketing manager | Number of Subordinates:employees | :
Job Category:Sales Assistantnorth face outlet
Career Level:Entry Level(less than 2 years experience)
Responsibilities and Achievements:
handled sales department daily issues and reception work; Assisted manager to achive sales goal.
