Self Assessment:Sincere, easy-going and good teamwork, Working hard and responsible for work at hand, Be interesting in test, Having the ability to lead a team, Aggressive, independent and be able to work under a dynamic environment . Have coordination skills, teamwork spirit. Studious nature and dedication are my greatest strengths.
Career Objective:Sales Engineer, Trainer, Sales and IT Engineer at any Fields.
Work ExperienceEmerson Network Power CO.,Ltd
Industry:IT Service/System Integration | Company Type:Foreign Company / Rep. Office | Company Size:100 - 499cheap ralph lauren polo shirts
Company Profile:
LANDesk’s company story is simple. Since 1985, LANDesk has created innovative technologies and products for enterprise IT management. LANDesk’s corporate mission is to continue to lead the innovation and development of the world’s best integrated systems, security, service and process management solutions.
A History of Strength and Rapid Innovation
The foundation for LANDesk’s leading IT management solutions was laid more than 20 years ago. And LANDesk has been growing and innovating the systems, security, service and process management spaces ever since. Our singular focus and our commi
2006-10 - Now Customer Service Consultant
Location:Beijing | Job Type:Full-time | Department:Customer Support Department | Report to:CSD Manager | Number of Subordinates:10employees | monthly salary:12000RMB
Job Category:FAE Engineer/Technical Support Engineer
Career Level:Senior Position (Non-managerial)
Responsibilities and Achievements:
2007/04 -- Now： LANDesk (Beijing) Software CO.,LTD | Customer Service Department | Post-Sales Service Engineer
Offer services and supports to the Global Customers.(North America, Europe, Australia, Asia and Pacific). Dealing with Electrical Cases from Website and Phone calls.
Deal with almost 80 cases per month.
Do some esearches about the problems that customers meet with. Try to troubleshooting, test and duplicate.
Find the solutions. If the problems are defects or enhancement request, create a request in the internal system to the developers. Familiar with the DB configurations, IIS settings, network troubleshooting, COM+ configurations.ralph lauren polo shirts
In charge of the product configuration, training, updates and troubleshooting.
Report to the manager, write the documents about “How to improve the technical skills” and “How to improve the English support ability”. Organize the “Peer Training” inside the team, Demo to other peers how to do a training and prepare the documents, Capture VMWare movies and explain to the peers which files are used and what’s the whole process about how a feature works. Conclude the troubleshooting steps.
Report some surveys to director about the support organization improvements.
Report to manager/director about the training that the China team need.
Import and check the articles into the LANDesk community.
Use a lot of third- party tools to help our job like wireshark for network, SQL profiler for DB trace, IIS logs for web application troubleshooting and Filemon, Regmon, Processmon for the OS troubleshooting.
List the tools that we need to improve our job, the areas that we can make any progresses.
Help the manager to build a good communication/ relationship with other department: Sales, Test, Dev.
Be the MC of China channel conference, also be the translator of VP Worldwide Sales. Gave a presentation and introduction about APAC customer support.Be the MC of LANDesk China annual party.
Focus on the customer’s satisfaction, also resolve some problems of overseas customers forwardly.
Push the team training, operate the peer training every week. Help the manager to improve the whole team- the ability to offer better service to the customers and the ability of English support.
Support the overseas customers such like Australia, India, Malaysia, Singapore, Great Britain, Switzerland.
Help the Sales department and Marketing department to transfer the support information to the customers on the Roadshows and partner conferences.polo shirts
Train the pre-sales engineers and the sales person how to use the self-server portal for the support. Teach the end user to use LANDesk community and use the self-service portal to submit the problems.
China National Software and Service CO., LtdIndustry:IT Service/System Integration | Company Type: | Company Size:
Company Profile:2005-7 - 2006-10 Sales Engineer
Location:ZhongRuan Tower, XueYuan South Road, BJ | Job Type:Full-time | Department: | Report to: | Number of Subordinates:employees | monthly salary:5000RMB
Job Category:Pre-sales EngineerCareer Level:Entry Level(less than 2 years experience)
Responsibilities and Achievements:Work as a Sales Engineer, Orgnize the Technical Communication, Understand the customer's requirement, offer the solution with the features of our products. Build the test environment on customer's site, Help the customer to test all the features in the real product environment. Wirte the technical part in the tender book, Go to answer the technical questions with the Sales in the tender. Deploy the whole system on site, resolve the problems during the deployment, help the cusotmer to check the product and accept. Offer the technical trainnings to the customer.
